This policy statement applies to the URL www.lettuce.com.au and sets out the policies of Lettuce Digital Pty Ltd relating to personal information provided to us, or collected by us, through this internet site. Unless you give your express consent otherwise, the following policies govern how Lettuce Digital Pty Ltd handles your personal information and safeguards your privacy.

Collecting Information about You and Storage of Collected Information

Information is directly collected from you by Lettuce Digital Pty Ltd at various locations only on this internet site:

  1. ‘Email Alerts’. When signing up for email alerts you will be required to provide a valid email address. This address is stored along with your search criteria in order to send property update information.

  2. ‘Contact Us’. If you have queries regarding any of our services or anything on this internet site, you may request that we contact you with further information by providing your contact details.

The information collected from you in accordance with the above procedures when you use any of the above facilities, is stored in a computer database at the premises of Lettuce Digital Pty Ltd located in Melbourne, Australia.The database storing information is only accessible by specifically authorised staff of Lettuce Digital Pty Ltd and is security protected. No hard copies of information collected as set out above are created or stored by Lettuce Digital Pty Ltd.

In addition to that information which you voluntarily provide to Lettuce Digital Pty Ltd while using this internet site, Lettuce Digital Pty Ltd maintains server logs regarding visits made to this internet site. Most internet sites maintain such server logs, and Lettuce Digital Pty Ltd analyses such logs in an effort to constantly improve the value of materials on the site. The server logs DO NOT contain personally identifiable information and Lettuce Digital Pty Ltd DOES NOT make any attempt to link the traffic information on the site with the individuals who actually visit the site.

From time to time Lettuce Digital Pty Ltd may ‘break down’ overall usage statistics according to a user’s domain name, browser type, and MIME type by reading information from the browser string (information contained in every user’s browser). The sole purpose of this ‘break down’ is to improve the performance of the site, monitor pages of the site that are visited infrequently and improve such pages, and to determine what type of browser support we require.

General Information Security

Lettuce Digital Pty Ltd has implemented technology and security features and strict policy guidelines to safeguard the privacy of personally identifiable information from unauthorised access or improper use, and we will continue to enhance our security procedures as new technology becomes available. All information that you submit to us on this site is transmitted directly to our internal database server. We take measures to protect this information while it is stored, including:

(a) Utilising a ‘firewall’ to protect our internal computer systems and your stored personal information. A ‘firewall’ is a barrier to unauthorised users to prevent access to our systems. Our firewall consists of a password system.
(b) Monitoring system activity logs to identify any unusual activity resulting from authorised and/or unauthorised individuals accessing our systems or making changes to stored information.

Lettuce Digital Pty Ltd takes the security of your personal information very seriously. However, due to the open nature of the Internet we do not guarantee that communications made by you, or information stored on our database, will be free from unauthorized access by third parties such as hackers and your use of the website demonstrates your assumption of this risk.

Use and Disclosure of Personal Information

Lettuce Digital Pty Ltd will not disclose any personal information without your consent unless; (a) such information must be provided in order to answer any of your queries submitted to this site or otherwise to provide you with a service which you have requested from us; or (b) such information is required by law to be disclosed. In the event that it is necessary to provide you with a service which you have requested from us, we may need to provide your personal information to one of our strategic partners. When doing so we will use reasonable commercial endeavours to ensure that your personal information is not misused by the recipient.

By providing your email address to Lettuce Digital Pty Ltd, you expressly consent to receive emails from us. We may use email to communicate with you, to send information that you have requested or to send information about other services provided by us.

We will not give your email address to another party to promote their products or services directly to you.

If you are receiving marketing information and do not wish to receive this information any longer, please email us at askus@lettuce.com.au and ask to be removed from the marketing list. We will notify you of our receipt of your request and we will use commercially reasonable efforts to remove your name from the marketing list, as requested, within 14 working days from the date of receipt of your request.

Records of your Personal Information

Please send us an email at askus@lettuce.com.au if you wish to obtain a record of any information we may have collected from or about you during your visits to our site.

Deletion of your Personal Information

If you wish to completely delete any personal information you submit to Lettuce Digital Pty Ltd you may do so by contacting us at askus@lettuce.com.au. We will notify you of our receipt of your request and we will use commercially reasonable efforts to functionally delete all such information from our database within 14 working days from the date of receipt of your request. Please note that it may be impossible to delete all of your information without some residual records remaining on our computer system because of automatically generated backups and records of deletions.

Collecting Information about You outside of this website

Lettuce Digital Pty Ltd may also collect personal information from you through the internet site www.shapeyourcity.com.au. This privacy statement, where possible, will also apply to personal information collected by us through the above Shape Your City internet site.

Problems or Complaints

If you have any further questions regarding this Privacy Policy, a problem with this site or wish to make a complaint, please contact us at askus@lettuce.com.au. If Lettuce Digital Pty Ltd becomes aware of any concerns or problems we will take those matters raised seriously and will work to address your concerns.

Changes to the Privacy Policy

Lettuce Digital Pty Ltd reserves the right to modify or amend this Privacy Policy at any time and for any reason without notice.